Quality Policy of Elena Group EAD

The quality policy of Elena Group EAD is inseparable from the company overall business and strategy. It is consistent with the market conditions and demands of our customers, as well as the expectations and desires of all stakeholders. 

For the realization of the Quality policy, the management has identified the following measurable objectives:

  • Expansion and optimization of the market share in the business sector of the products and services offered.
  • Continuous research and customer appeasement in order to offer products and services with a guaranteed quality.
  • Progressive increase of the economic efficiency of the company.

To achieve these objectives, the company efforts are focused on the implementation of the following activities:

  • Flexible marketing policy development.
  • Qualified personnel hiring.
  • Effective utilization of current material, human and financial resources in view of offering competitive products and services.
  • Efficient management through rational utilization of the equipment capabilities; infrastructure improvement and provision and maintenance of safe, healthy and hygenic conditions at work.

The policy of Elena Group EAD is realized through:

  • Compliance with the national, European and international standards and regulations.
  • Developed and implemented НАССР-System and Quality Management System ISO 9001:2008, as well as AFS System.
  • Maintaining partnership cooperation and mutually beneficial relations with the company suppliers, leading to customer satisfaction by meeting the deadlines and all other contractual conditions.
  • Commitment to the people by creating a favorable atmosphere for company employees, expressed in mutual trust, continuous qualification improvement, upholding to the regulations for work safety, commitment to performing high-quality work and completion of the tasks.

The management of Elena Group is certain that the company personnel is aware of the role of high-quality products and safety at work towards future development and prosperity, being also confident in the strengths and abilities of all employees by appreciating the contribution of each employe to the implementation of the Quality Policy and the Health and Safety policy at work.